Frequently Asked Questions
Here to help
General Questions
What is FRAME PUNK?
FRAME PUNK specialises in creating unique and high-quality display frames for LEGO minifigures. Our frames are designed to showcase your collection beautifully and protect your minifigures from dust and damage.
How are the display frames made?
Our display frames are crafted from premium materials, including durable wood and high-clarity acrylic. Each frame is meticulously designed and assembled to ensure it meets our high standards of quality and aesthetics.
Product Information
What sizes of display frames are available?
We offer 2 different sized frames. Our standard frame is what we use for the majority of our displays. The other, is our large frame which is designed to hold 50 minifigures.
Can I customise my display frame?
Yes, we offer customisation options such as white or black backgrounds, frame colours, and layout configurations to make your display frame unique to your collection.
Are the frames compatible with all LEGO minifigures?
Our frames are designed to fit standard LEGO minifigures. If you have special or oversized minifigures, please contact us to discuss custom options.
Do the frames come assembled?
Yes, our frames come fully assembled and ready to use. Simply insert your LEGO minifigures and enjoy your new display.
Ordering and Shipping
How do I place an order?
You can place an order directly through our website. Simply choose your preferred display, customise it where necessary, and proceed to checkout.
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options.
How long will it take to receive my order?
Standard orders are typically processed and shipped within 2 business days, with delivery taking a further 2-3 business days. Custom orders may take longer depending on the level of customisation. Shipping times will vary based on your location.
I need my order urgently, can I pay for faster shipping?
Yes. We will do whatever we can to help you. Please reach out to us via our ‘Contact Us’ page or via email: support@framepunk.co.uk.
Do you ship internationally?
Yes, we ship our display frames worldwide. Shipping costs and delivery times will vary depending on the destination.
Returns and Customer Support
What is your return policy?
We offer a 30-day return policy for unused and undamaged frames. If you are not satisfied with your purchase, please contact our customer support team to initiate a return.
My frame arrived damaged. What should I do?
If your frame arrives damaged, please contact our customer support team immediately with photos of the damage. We will arrange for a replacement or refund as soon as possible.
How can I contact customer support?
You can reach our customer support team via email at support@framepunk.co.uk or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
Additional Information
Do you offer bulk discounts?
Yes, we offer discounts for bulk orders. Please contact us with the details of your order for more information on pricing and availability.
Can I feature my collection on your website or social media?
We love showcasing our customers' collections! If you'd like to be featured, please send us photos of your displayed minifigures along with a brief description.
Do you collaborate with influencers or bloggers?
Yes, we are open to collaborations with influencers and bloggers who are passionate about LEGO and collectibles. Please reach out to us with your proposal.