Subject to stock availability, standard custom orders are shipped within 48 hours Monday – Friday 8am – 4pm.
Made to Order items are shipped within 14 days from time of purchase.
As a result of the Coronavirus, where possible, all orders are currently dispatched using Hermes 3-5 working days delivery. Deliveries can be made on Saturdays. Other couriers may be used if necessary.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders using 2nd Class Royal Mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Due to the fact that the product contains glass, each item will be packaged carefully in its own bespoke box. Shipping will be payable on each item despatched and items may arrive separately.
At this time we only offer shipping within the UK.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Please be advised that once an order has been marked as “In Progress” you will not be able to cancel it. Please refer to our Returns page for more information on returning the item once received.